Your Satisfactory is Our Happy.
I bought a shirt online.
When it arrived, it was a bit different than the online picture. The colors were more muted than the bold, bright colors in the picture.
I was afraid that, if I gave the shirt as a gift to a teenage boy, perhaps I would need to return it. But Christmas is a long way away – so I wanted to be sure they would accept returns after the holidays.
I emailed the company. Basically I said, I bought this shirt. It isn’t quite what I expected. If my son doesn’t like it, can I return it after Christmas?
I waited a few days – then got a rather brief response that said, in somewhat confusing language: “No. You may not return this after Christmas.”
This wasn’t the answer I had expected. So I emailed again, just to be sure. “Thanks for nothing,” my email said – but in a more polite, full-paragraph format.
Two days later, I got this reply:
I’m the manager of this company, i’m Andy, we are sorry about it.
My salesman didn’t understand your meaning in the first email. He Originally thought that you want to return it, no way to return it.
His English is a little poor, and no read your email seriously, I have talk it to him about it sharply. My customer is our god. Your satisfactory is our happy.
We have arranged to refund you fully. Hope you could have a good buying experience.
Have a smile! Don’t unhappy.
Hope you could give us a chance. Forgive us!
Looking forwards to your kind reply here.
Best Regards,
Andy
This email was followed by a full refund for a shirt that I didn’t even necessarily want to return – or keep.
So I had a free shirt, and the company was “looking forwards to” my “kind reply here.” So I emailed again.
Recognizing (finally) that I was talking to some kind of robotic translator on the other side of the planet, I stayed simplistic. “Your refund is unnecessary,” I said. “But I appreciate it. Thank you.”
The next day, I got this:
Thank you for your kind reply very much.
Hope we are friends, We hope you could become our good experiencer of new products. Do you like it? I will inform you if we have.
You are not unhappy now. It’s great. You happy so we happy.
However,…… Thank you, you know it! Smile
Best,
Andy
It is always nice to have a new friend.
And a new, free shirt.