We’ve Heard Nothing.
Dear Reputable Admissions Officer,
You called me last week regarding our son’s request to spend the night and sit in on a class or two at your college. I am emailing you now because I don’t have the confidence in the manager of our territory that I should. You seem responsive and trustworthy. I am sorry to add to your workload. But I’d like to give you the details of what happened, please.
Dylan realized that spending a little more time at your college might help him make his decision on which college to attend. So Dylan called his admissions representative and said he’d like to arrange an overnight. The rep said he could make that happen, and that he would email Dylan the details.
Then we waited a week. And another week. Dylan called again, and did not get a response. There was no message left for Dylan, as was later claimed. So I emailed the admissions office.
That’s when I got your call, and your email, assuring me that your campus DOES have a professional admissions office. And after you called us, we got a phone call from the admissions rep. He assured us that he had made arrangements for the overnight. He said he would email us the details ‘next week.’
It is now late on Wednesday of ‘next week.’ We believe there ARE details to be had – but no one has sent them to us. We know no more now than we did after our initial phone call.
Is it possible that our rep just doesn’t have Dylan’s email address? If it were me, upon realizing my initial error, I would have gotten Dylan’s email address as fast as was humanly possible and sent out those details the minute I got them. Instead, we’ve heard nothing.
Again.
Dylan’s grandfather worked in higher education public relations for 50 years, so we all know that this is the kind of thing that embarrasses a perfectly good college. We KNOW yours is a good school. We really like it. We’ve had nothing but perfect dealings with absolutely everyone we’ve met thus far.
But I am hesitant to ask our representative for anything.
Maybe we are just an anomaly, an oversight, the one thorn in the territory that our rep can’t reach for whatever reason. But it seems ridiculous to work so hard on our end to make a simple overnight happen.
So please, if you could, just forward me know the details of Dylan’s overnight. We give up on waiting for our rep. And maybe forward my email to someone who can find out where the real issue lies, so that when my future Maryland children look at your college, they have a representative who helps them.
Ten minutes later, after a phone call from Dylan’s admissions rep:
I would now like to send my sincerest apologies to both of you. Having just talked to our admissions rep, it seems as though the error is on Dylan’s end. He DID, indeed, get at least one phone call from our rep with a voice message. Dylan thought it was spam and deleted the number.
When I asked Dylan if anyone had ‘messaged’ him, he didn’t think to check his voicemail. He was looking for a ‘message’ – i.e., a text. Upon looking into the dates and the number I had, Dylan found the voice message that he had earlier ignored. Our rep was right when he said that there are too many miscommunications with all of today’s technology!
Please know that I am 100% satisfied and excited (again) for Dylan to be coming to your campus – and I am sorry for taking so much of your time.